Reference

How We Handle Your Privacy on sonytoto

We collect and store your account information—name, email, payment details and game history—only to keep your wallet secure, process your deposits via DANA, OVO, GoPay and QRIS, and…

Data encrypted end-to-endDANA, OVO, GoPay, QRIS secureNo third-party sharing
Explore the Lobby Read FAQ
sonytoto How We Handle Your Privacy on sonytoto
REACH OUR TEAM

Privacy Contacts and Account Help

Live Chat Support Chat with our team in English during lobby hours. Available seven days a week from 08:00 to 22:00 Indonesian time. Ask about your stored data, account closure or any privacy question.
Email Support Send privacy requests to [email protected]. Include your account email and username. We respond within two business days with details about your data or next steps for data removal.
Account Settings View and update your profile directly from your account dashboard. Change your email, phone number or payment method anytime. Deleted data cannot be recovered once you confirm the action.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

End-to-End Encryption

Every deposit via DANA, OVO, GoPay or QRIS travels through encrypted channels. Your card details and bank identifiers never appear in our logs; payment processors handle that layer separately.

Cookie and Tracking Policy

We use session cookies to keep you logged in and preference cookies to remember your language and game room. Analytics cookies help us spot and block fraudulent logins. You can disable cookies in your browser; account access may slow down.

Withdrawal Verification

Before any payout clears, our team verifies your account age, deposit history and the source of funds. This protects you from unauthorized withdrawals and keeps money-laundering risk out of your wallet.

Data Retention Schedule

Active accounts: we keep your full record while you play. Closed accounts: profile and game history are archived for 36 months per local law, then deleted. Support can retrieve archived data if you reopen.

Third-Party Integrations

We share minimal data with payment processors and live-table operators only to execute deposits, withdrawals and table streams. No data goes to marketing partners or data brokers; we never sell your contact details.

Request Your Data or Delete It

Email [email protected] with your account details and request a data export or deletion. We'll provide a full copy of what we hold or remove it where local law permits, within 30 days of your request.

Frequently Asked About Your Data

We ask for your full name, email, phone number, date of birth and address during registration. Your payment method—DANA, OVO, GoPay or QRIS account details—is collected when you make your first deposit. We also log your device model, IP address and browser type for security and fraud prevention.

No. We never sell your personal information to advertisers, data brokers or any third party outside our internal operations. Payment processors and live-table studios receive only the minimum data needed to execute your transaction or stream your table; they operate under strict confidentiality agreements with sonytoto.

Active account data stays on file while you play. If you close your account, we archive your profile and game history for 36 months to comply with local law and tax requirements. After 36 months, archived records are permanently deleted. You can request early deletion where local law permits.

Cookies are small text files stored on your device. We use session cookies to keep you logged in, preference cookies to remember your lobby language and game-room selections, and analytics cookies to detect suspicious login attempts. You can turn off cookies in your browser, but login may take longer and some features may not work smoothly.

Email [email protected] with your account username and a request to view or delete your data. Include your full name so we can verify your identity. We'll send a copy of your information or process deletion within 30 days where local law permits. Live chat support can also guide you through this process.

Yes. Deposits via DANA, OVO, GoPay and QRIS use bank-level encryption. Your account number and payment reference never appear in our internal records; payment processors handle that securely. We verify every withdrawal before it clears to protect you from unauthorized transfers or fraud.

We share only essential data—your user ID, account status and game session details—with live-table studios and game providers so they can stream your table correctly and credit your wins. No marketing data, email or phone number goes to these partners. They operate under our privacy agreement and cannot use your data for their own purposes.

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